Shipping & Returns

Shipping

Shipping is free on all orders. Orders are usually prepared for dispatch within 1–2 business days, and delivery typically takes 5–11 days once your order is on its way. You will receive a confirmation email when you order and tracking details as soon as your parcel ships.

Delivery times are estimates and can be affected by carrier delays, holidays, and customs. Any import duties or taxes on international orders are the responsibility of the recipient.

Wrong or missing details

Please double-check your address at checkout. If something is wrong, email us straight away — we can usually correct it before the order is dispatched.

Returns

If you change your mind, you can return an unused item in its original packaging within 30 days of delivery for a refund of the item price. For hygiene reasons we cannot accept returns of items that have been used, unless they arrived damaged or faulty.

To start a return, email support@lashifybeauty.com with your order number and the reason for the return, and we will send you instructions. Return shipping is paid by the customer unless the item arrived damaged, faulty, or incorrect.

Damaged, faulty, or incorrect items

If your order arrives damaged or is not what you ordered, email us within 14 days of delivery with your order number and a photo. We will arrange a replacement or a full refund, including any return shipping cost.

Refunds

Once we receive and check your return, we issue your refund to the original payment method. Refunds usually appear within 5–10 business days, depending on your bank or card provider.

Questions

Anything else? Email support@lashifybeauty.com and we will help.